Cancellation and Refund Policy

1Appointments

This covers salons, pet grooming, car wash, at-home services and doctor appointments.

• More than 1 hour before the start time: cancel or reschedule for free in the app. Anything you paid through SOCIT is refunded in full.
• Within 1 hour of the start time, or if you don’t turn up: any advance you paid when booking is kept by the business, to cover the time it held for you. Anything paid beyond the advance is refunded.
• Several services in one checkout: you can cancel the whole visit or individual services. The timing rule applies to each service.

2If the business cancels

If a business cancels your booking, or no provider accepts an at-home request, you get a full refund of everything you paid through SOCIT for it, whatever the timing. We let you know straight away so you can book elsewhere.

3Gym memberships

• Before the start date: cancel for a full refund.
• After it starts: you can cancel only if the gym allows cancellations and you haven’t checked in yet. The refund covers the whole days left on the plan. The day you cancel counts as used.
• Once you have checked in, a membership can’t be cancelled for a refund. If the gym offers freezes, you can pause it instead, within the days the plan allows.
• Memberships paid at the gym desk (cash, card or UPI to the gym) were not paid through SOCIT, so any refund is between you and the gym.

The app always shows the exact refund before you confirm a cancellation.

4Day passes

A day pass is for one visit on the day you choose and can’t be cancelled once bought. If the gym is closed that day or cancels your pass, you get a full refund.

5Gym classes

• Cancel a class booking at least 2 hours before the class starts. A paid drop-in cancelled in time is refunded in full.
• If the gym cancels or moves a class, you are told, and any drop-in fee is refunded in full.

6How refunds are paid

• Refunds go back to the payment method you used, through our payment partner Razorpay.
• Refunds are started as soon as a cancellation is confirmed and usually reach you in 5–7 working days, depending on your bank.
• If a payment fails but money leaves your account, or you are charged twice, the extra amount is refunded automatically.
• Discounts from coupons are not paid out in cash. The refund is based on what you actually paid.

7Problems with a service

If something went wrong with a service, such as a poor result, a no-show by the provider or being charged the wrong amount, tell us within 7 days at support@socitapp.com or through support chat in the app. Include the booking details. We will look into it with the business and, where it is justified, arrange a full or partial refund.