1Confirmation
When you book and pay, SOCIT confirms your booking in the app straight away and sends a notification. The booking shows the business, the services, the date and time, the price and, for visits, a QR code. A booking that needs the business to accept it, such as an at-home request, is shown as waiting until it is accepted.
2Services at the shop
Salon, grooming, car wash and clinic services are delivered at the business’s address, shown on the booking, at the date and time you booked. Show your booking QR code when you arrive. The business marks the service as started and completed in its app, so you can see its progress.
3Services at your home
At-home services are delivered at the address you choose, by a provider who has accepted your request, at the agreed time. You will be notified when a provider accepts, and you can chat with or call them in the app without sharing phone numbers. Please make sure someone is available at the address and that there is a safe place for the service.
4Gym memberships and passes
Your gym pass is delivered in the app as soon as you pay. A membership becomes usable from the start date you choose and runs for the length of the plan. A day pass is valid on the day you choose. Check in by showing your pass at the gym desk.
5Invoices and receipts
A GST invoice for every payment made through SOCIT is available in the app as soon as you pay, and can be downloaded as a PDF from your booking or membership.
6If a service isn’t delivered
If a business cancels, a provider doesn’t arrive, or a service can’t be delivered as booked, you get a full refund of what you paid through SOCIT, as set out in our Cancellation and Refund Policy. Tell us within 7 days and we will sort it out with the business.
Grievance Officer
B Eswar Sai, Founder and CEO
SOCIT Private Limited, Flat No. 101, Plot No. 553 & 554, Vyavasaayi, Ameenpur, Ramachandrapuram, Medak 502032, Telangana, India
+91 90307 52628 · support@socitapp.com
We acknowledge complaints within 24 hours and resolve them within 15 days.